Limited Residential Warranty
Cala provides to the original purchaser of our products a lifetime structural warranty against manufacturing defects affecting surface de-lamination and ply separation for all applications within normal heating and humidity ranges. Cala engineered wood flooring is manufactured to demanding specifications with a durable hardwood core and cross grain construction for strength, and milled to achieve a perfect tongue-in-groove beveled fit for beautiful layout and installation.
Who is covered?
All warranties in our limited warranty guide are given to the original retail purchaser of our products. Warranty is non-transferable.
What is covered?
We cover all manufacturing defects due to improper milling, construction, and grading. Damage caused by improper installation, storage, or transportation are not covered. Cala will, at its sole option repair or replace defective flooring that exceeds 5% of the original purchase order, excluding the cost of transportation, storage, and installation. We also guarantee our surface finish. All engineered hardwood flooring products receive a factory applied, UV-cured, aluminum oxide finish that will not wear through or separate from the flooring for 25 ears from date of purchase. Installed flooring must be used under normal conditions of residential traffic and with proper care and maintenance as provided by Cala for valid warranty.
What is not covered by warranty?
What to do if any of the covered events occur?
Cala takes every available precaution to ensure that your purchased product will perform to specifications. In the unlikely event that your purchase fails to meet your expectations, please contact your retailer or builder within 30 days of receipt of material. Provide written documentation and physical samples.
Cala will, at its option, repair, replace, or refinish, defective flooring covered under this warranty. This applies to defects noted prior to installation only, and Cala at its discretion, will apply a one time only remedy.
Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply in your circumstances. Cala’s warranties give you specific legal rights. You may have other rights which vary from state to state.
Milling defects
Terms and Conditions:
The terms of this warranty become valid upon full and final payment and successful installation of our product. All warranty inquiries should be directed to the Cala partner where the original purchase was made.
Maintenance Recommendations:
Elegant Engineering,
Natural Beauty