Warranties

Limited Residential Warranty

Cala provides to the original purchaser of our products a lifetime structural warranty against manufacturing defects affecting surface de-lamination and ply separation for all applications within normal heating and humidity ranges. Cala engineered wood flooring is manufactured to demanding specifications with a durable hardwood core and cross grain construction for strength, and milled to achieve a perfect tongue-in-groove beveled fit for beautiful layout and installation.

Who is covered?
All warranties in our limited warranty guide are given to the original retail purchaser of our products. Warranty is non-transferable.

What is covered?
We cover all manufacturing defects due to improper milling, construction, and grading. Damage caused by improper installation, storage, or transportation are not covered. Cala will, at its sole option repair or replace defective flooring that exceeds 5% of the original purchase order, excluding the cost of transportation, storage, and installation.  We also guarantee our surface finish. All engineered hardwood flooring products receive a factory applied, UV-cured, aluminum oxide finish that will not wear through or separate from the flooring for 25 ears from date of purchase. Installed flooring must be used under normal conditions of residential traffic and with proper care and maintenance as provided by Cala for valid warranty.

What is not covered by warranty?

• Scrapes, scratches, dents, or other damage caused by negligence, exposure to abrasives, falling or dropped sharp or heavy objects, or other abuse.
• Failure to provide proper installation workmanship, such as use of unapproved adhesives, improper moisture barriers, or any defects arising from extreme subfloor moisture, presence of mildew, or extremes of humidity.
• Improper care and maintenance, such as wet-mopping.
• Man-made or natural disasters, such as fire, flood, earthquake or exposure to standing water.
• Installation in wet environments such as bath rooms and showers.
• Non-factory applied finishes by owner or installer such as refinishing or recoating.
• Wear and tear caused by excessive foot or construction traffic, moving of furniture without proper protection such as felt foot pads, use of rolling casters on heavy objects.
• Natural characteristics and color variations of real wood, including knots, mineral streaks, pinholes and graining.
• Changes in coloration due to exposure to sunlight or UV light and the normal aging process of wood flooring which varies by specie.
• Color and shade variations between samples and color photography, or replacement floor and original material.

What to do if any of the covered events occur?
Cala takes every available precaution to ensure that your purchased product will perform to specifications. In the unlikely event that your purchase fails to meet your expectations, please contact your retailer or builder within 30 days of receipt of material. Provide written documentation and physical samples.

Cala will, at its option, repair, replace, or refinish, defective flooring covered under this warranty. This applies to defects noted prior to installation only, and Cala at its discretion, will apply a one time only remedy.

Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply in your circumstances. Cala’s warranties give you specific legal rights. You may have other rights which vary from state to state.

Milling defects

Terms and Conditions:
The terms of this warranty become valid upon full and final payment and successful installation of our product. All warranty inquiries should be directed to the Cala partner where the original purchase was made.

Maintenance Recommendations:

• Dust mop, sweep, or vacuum with felt or brush attachment (not beater bar) weekly.
• Clean any spills promptly with soft cloth.
• Avoid oil soaps, liquid or paste wax, detergents, bleach, vinegar, abrasive soaps and household cleaners containing lemon oil, tung oil, silicon, ammonia or any other corrosive cleaners. These may cause finish damage and will void the warranty.
• Never use a wet mop or douse floor with water or liquid cleaners. These can seep between the planks and cause moisture damage, voiding the warranty.
• Keep pet’s nails trimmed.
• Remove shoes with spikes, cleats and spiked, pointy heels.
• To avoid uneven UV aging and oxidation, rearrange rugs and furniture periodically.
• Place protective pads between furniture’s legs and floor.
• Minimize abrasive sand and dirt by placing mats at entry/exit points. Area rugs in high traffic areas may also be desired. Be aware that rugs with rubber or vinyl backing can trap moisture.